All your tools, working together

It’s hard to deliver a sticky and profitable customer experience when you are juggling many different software providers. Carrot brings your key tools together under one roof, so you can focus on running a great dispensary.

Plug and Play Digital Retail

Synced Ecommerce

  • Populates with live inventory from your sales floor
  • Complete lab results and product descriptions
  • Integrated price tiers and order limits
  • Easy integration with analytics tools

Custom iOS App

  • Branded to your operation, with no 3rd party branding of any kind
  • You own the App Store listing, and control all customer data
  • Fully integrated with the Carrot webstore
  • No extra work to maintain

In-Store Displays

  • Built in numbered customer queue display with controls built in to your staff dashboard
  • Product menus synced to your live inventory
  • Customizable look and feel

Fast & Flexible Fulfillment

Efficient Operations

  • Process orders on a drag and drop kanban board that's easy to use and simple to train on
  • 1 click order label printing
  • Incoming orders reserve inventory to prevent out-of-stock orders
  • Set customer messages to customers for each step of the fulfillment process

Pickup

  • Flexible order methods: In-Store, Curbside, Drive-thru
  • Lightning fast automated checkin with scannable QR codes
  • Alerts for staff when a customer arrives to pick up their order
  • Self service pickup at built-in physical lockers in partnership with SafeArbor.

Delivery

  • Define custom delivery zones with dedicated business logic
  • Integrated delivery routing and optimization
  • Incoming customer chats routed to your dispatch so that drivers can focus on driving
  • Confirmation of delivery and compliant customer ID verification

Unified Customer Communication

Integrated Live Chat

  • 2 way chat accessible to customers from anywhere in the webstore
  • All staff messages tracked to specific employee accounts
  • Fully chat and activity history for each customer
  • SMS notifications to customers when you send a message

In-App Push Notifications

  • Reach your customers without the problems of carrier filtering
  • Lower cost than SMS
  • Guaranteed deliverability

Order Update Notifications

  • Messages send automatically as an order moves through the fulfillment process
  • Customize the content of each message, including instructions for steps to take on arrival
  • Toggle messages on/off for specific steps

Put Your Brand First

  • Customize our plug and play mobile storefront to represent your brand
  • Increase retention and enable 100% deliverable marketing messages with a branded iOS app and push notifications
  • Improve your online presence with a complementary website overhaul or easily embed our online store into an existing site
  • Create a differentiated rewards program optimized around your ideal target cost
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Create a Frictionless Store Experience

  • Create streamlined purchase flows, with real-time updates and support for in-store, curbside, drivethru, locker pickup and delivery
  • Reduce cancelled orders and long waits with customizable SMS trigger messages for each order method
  • Efficiently answer questions and respond to issues with  2 way live chat integrated into your online store and staff dashboard.
  • Customers can manage rewards and submit orders from a single place, no double logins or downloads required
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Hands-On Support and Expert Advice

  • Our team members have run best-in-class dispensaries, and know what it takes to succeed
  • Maximize success from day one with a comprehensive onboarding and training process that doesn’t leave you stranded after a 1 hour zoom call.
  • Integrate our support staff into your team communication with a dedicated shared slack channel
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You're In Control

  • Access our whole platform from the start, no hidden fees or locked features
  • Easily toggle order methods in response to market conditions
  • Full control over your iOS app listing and all your customer data
  • Integrate other tools via our open API
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Book a Demo

Whether you’re looking to optimize a top tier operation, or get a new dispensary off the ground, we're here to help you meet your business goals.

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